Shipping & Returns
All our products are shipped within 1-2 weeks of ordering. Bows, Bandanas, Tees, Pyjamas, Zip Pouch and Shopping Bag are sent by Royal Mail 1st class signed for at £2.95. Hoodies, Sweatshirts, Bumbags, Cross Body Bags, Rucksacks and Toy Bags are sent 2nd Class Signed For at £4.
International postage is by international tracked and signed service at £9.95. They aim to deliver in 5-10 working days, but can be around 3 weeks, due to customs. Any customs, taxes due are the responsibilty of the purchaser, and we cannot be held responsible for delays due to customs and international delivery. All items ship internationally except the dog toy bag, and hoodies.
If you require an item by a certain date, please message to confirm.
Return & Exchange Policy
For all personalised products you have a 24hour period to contact us if you have changed your mind. After that orders cannot be refunded or exchanged due to the personalisation of the items. For none personalised items these can be exchanged/refunded, if returned at the customers expense, in the original condition. In order for an item to be returned an authorisation code must be obtained within 7 days of receiving the item, and returned within 14 days. A refund will not be made until the item has been received and checked.
If there is a problem with your order, please message us.